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Generation failed

Credits are automatically refunded when a generation fails, so you won’t be charged for the failed attempt. What to try:
  • Run the generation again — most failures are transient server errors that resolve on retry.
  • If it keeps failing with the same image, try a different reference image.
  • Reduce the number of reference images — too many low-quality references can cause failures.
  • Check that your input images are valid JPEG, PNG, or WebP files.

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Not enough credits

If you see a “not enough credits” error, your monthly credits and pay-as-you-go credits are both exhausted. What to try:
  • Check your balance in the account menu.
  • Buy pay-as-you-go credits at $2/100 from your account page.
  • Upgrade to a higher plan for a larger monthly allocation. See plans.

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Low image quality

What to try:
  • Switch from Fast to Pro engine. Pro produces higher-detail results.
  • Add more reference images — a product shot, a model, an outfit, and a style reference all improve output.
  • Make sure your input images are high resolution and well-lit. Blurry or dark inputs produce worse outputs.
  • For consistent product shots, create a Learn asset for the product.

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Upload errors

What to try:
  • Confirm your file is JPEG, PNG, or WebP. Other formats aren’t supported.
  • Check your internet connection — large files can fail on unstable connections.
  • Try compressing the image if it’s very large. Most tools don’t require files larger than a few MB.
  • If the error persists, try a different browser or disable browser extensions that might interfere with file uploads.

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Slow generation

Generation time varies depending on the engine and current server load.
  • Pro is slower than Fast — it runs a more powerful model.
  • Animate is the slowest feature, especially at higher durations and resolutions. A 10-second 720p video can take several minutes.
  • During peak hours, queue times may be longer than usual.
If a generation appears stuck for more than 5 minutes, try refreshing the page. Check your credit balance — if credits were deducted, the generation may have completed in the background.

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Results don’t match my references

What to try:
  • Add more specific reference images. A vague style reference produces vague results.
  • Use a Learn asset for the product — it gives the model precise product metadata rather than relying on visual matching alone.
  • Try adjusting advanced options like camera angle and lighting preset in the bottom bar.
  • Use the Pro engine instead of Fast — it follows references more closely.
  • Try Recreate instead of Create if you need a product placed in a specific scene.

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Still stuck?

Contact support@gestel.ai with a description of the issue and, if possible, the generation ID shown in the results panel.